How
long have you been in the cleaning business?
We have been
cleaning homes and businesses since 1995. |
Will I need to sign
a contract?
No. You will never be asked to sign
a contract. |
What if I am not
satisfied with my cleaning?
Your complete satisfaction
is very important to us. If you are not
completely satisfied with your cleaning
service for any reason, please give us a
call within 24 hours, and we will return
to re-clean the area in question at absolutely
no cost to you. |
How do I arrange for
service, and how much do you charge?
We set up an appointment
for a free in-home estimate, which takes
approximately 15 minutes. During this time
our representative will visit each room
and explain the tasks that will be completed.
At the completion of the walk-through, you
will receive a written estimate of the cleaning
services which will be supplied, and any
questions you may have will be answered.
The cleaning cost will depend on how large
your home is and how much cleaning it may
require. |
How
do you access my home?
We must be able to
access your home to provide services. There
are three choices:
1) You may leave a key on file in our key
safe.
2) You may leave a key at some designated
accessible place at your residence.
3) You may meet the cleaner. We cannot specify
exact arrival times.
By far the most efficient and problem-free
way for all concerned is for you to give
us a key. Using this method, you will not
have to wait around to meet the service
providers. |
How do you protect
my keys?
Your key is coded
as soon as it enters the office. It will
be stored in a locked key storage box to
which only our cleaning management has access.
The day of your scheduled cleaning, your
key is matched to your job ticket. At the
end of the day, the service provider returns
all keys to the manager, who then places
them back into the secured storage box.
|
How many people will
clean my home?
Generally, our service
providers work individually or in teams
of two. Sometimes we have teams of three
or more. When more than one person is at
the job, the quoted time -- which is given
in man-hours -- is lessened by the number
of people. For example, if you were scheduled
for a two-hour service and two service providers
are assigned to your job, the cleaning should
be completed in one hour or two man-hours.
|
Will I always have
the same service provider?
Occasionally there may be a change in service
providers due to illness, day off, vacation,
or other such reasons. Therefore, it is
not possible for us to guarantee the same
individual or team for each cleaning. In
the event of such an occurrence, we will
find a replacement. MaidInNewJersey
cleaning services provides an extensive
training program for each of our employees
to ensure consistent cleaning techniques
throughout. |
Are all service
providers trained and supervised?
Yes, prior to entering
your home, we instruct our cleaners in the
"art" of cleaning. Employees are
then assigned to trainers, who supervise
them on their first several cleanings. After
a formal review with a trainer and management,
the service provider is then assigned to
a team. |
How
do I pay for your services?
MaidInNewJersey
gladly accepts the following forms of payment:
MasterCard, Visa, cash, or check. Payment
is due at the time of service. One-time
cleanings require a credit card payment.
For your convenience, a credit card number
may be left on file with MaidInNewJersey
to use in the event you should forget to
leave your payment at the time of the cleaning.
Otherwise, a $10.00 non-payment fee will
be incurred. A $25.00 fee is applied to
all returned checks. If you use a credit
card, your account will be charged the balance
due, plus any fees, after each cleaning.
|
What
is the cancellation / reschedule policy?
If it is necessary
to cancel/skip your regular cleaning day,
we require a 24-hour notification. If we
receive fewer than 24 hours notice, or cannot
access your home, it will be necessary for
us to charge the full price of your cleaning.
Future scheduled cleanings will remain unchanged.
Please be sure to submit in writing (via
email) any termination of regularly scheduled
cleanings. Please do not inform the service
providers of any changes to your schedule
-- this must be done directly with the management.
|
Do
you have any gift certificates?
Yes, we have
a gift certificate program which allows
you to give a home cleaning to a friend
or loved one. Our gift certificates are
great ideas for weddings, birthdays, new
moms and dads, etc. |
What should I do if
something is damaged by a house cleaner?
Our staff is always very careful not to
disturb or damage anything in your home.
However, should this happen, please call
our office to let us know. We will be happy
to resolve the matter promptly and to your
complete satisfaction. We are fully insured
for any damage or breakage for which we
are responsible. |
Are
you insured, bonded and trained?
Yes. We are insured,
bonded and trained. |
What
happens to the safety of my pets?
Sometimes pets are
afraid of new people coming into their homes.
If you are not at home while we clean, we
ask that you introduce your pet(s) to our
employees on the first visit. Our employees
are all animal-friendly. Should your pet(s)
be very protective of your home when you
are away, we ask that you secure your pet(s).
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FAQ - Top |
